Recording Problem

Last week our office was recording an Adobe Connect session and in the middle the network connection went down for a few seconds so we got an error message on the session but then it came back on.  We noticed that it had stopped recording so we started it up again.  Now when I view recordings for the session the first recording keeps saying "Your content is currently being processed.  Thank you for your patience"  and it has 0.0kb disk usage.   It has been like that for several days.  The second recording I can view just fine.  How can we get the first recording fixed so we can view it?