Recording will not play

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I have a recording that will not play, and when I try to edit it, it tells me the resources doesn't exist. This is on Connect 9 Hosted.

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Jorma_at_Knox

Legend

Was the audio from the meeting recorded with VoIP or an integrated phone bridge?

Is the recording playable/editable now?

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K

ken batesAuthor

Participant

This was a small class meeting with audio being recorded by the instructor no one else had mike rights etc.... so we didn't use either voip or phone bridge, just the built in audio of Connect

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Jorma_at_Knox

Legend

Ken,

The built in audio is VoIP. Using VoIP shouldn't have cause a situation where there is a delay in the recording being available. It the recording is still showing 0.0 Kb in file size and is not function, then you should probably call Adobe Support, 800-945-9120, and see if they can figure out where the recording went wrong and fix it.

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