Skip to main content
K
ken bates
Participant
October 21, 2013
Question

Recording will not play

  • October 21, 2013
  • 1 reply
  • 674 views

I have a recording that will not play, and when I try to edit it, it tells me the resources doesn't exist.  This is on Connect 9 Hosted.

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
October 21, 2013

Was the audio from the meeting recorded with VoIP or an integrated phone bridge?

Is the recording playable/editable now?

K
ken batesAuthor
Participant
October 21, 2013

This was a small class meeting with audio being recorded by the instructor no one else had mike rights etc....  so we didn't use either voip or phone bridge, just the built in audio of Connect

Jorma_at_Knox
Jorma_at_Knox
Legend
October 21, 2013

Ken,

The built in audio is VoIP. Using VoIP shouldn't have cause a situation where there is a delay in the recording being available. It the recording is still showing 0.0 Kb in file size and is not function, then you should probably call Adobe Support, 800-945-9120, and see if they can figure out where the recording went wrong and fix it.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices