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A
Anonymous
September 19, 2013
Question

Recordings are showing disk usage as 0.0kb for some users

  • September 19, 2013
  • 1 reply
  • 1453 views

Has anyone ever had this issue before?  We are an on-premise user, using cluster with 8 app servers, fms server, ports are all open and functioning.

Seems to happen random times of the day but at least once or twice a day now.

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      1 reply

      sameer_puri
      Adobe Employee
      sameer_puri
      Adobe Employee
      September 19, 2013

      Hi,

      This happens when recordings are yet to be processed. You must be seeing this string too: "Your content is currently being processed. Thank you for your patience." Also, can you confirm the duration of the recording should also be blank.

      This happens when your recording is still processing. This can happen in multiple cases:

      1. If you don't have any audio profile associated with your meeting: This message will be shown when recording is still running in your meeting. To solve this stop recording in your meeting room and then try again. You recording will now be available in your recordngs tab.

      2. If you have audio profile associated with your meeting and recording is being done at the provider's end: You will also see the same message when audio recording is being done at Audio bridge.

      Can you please confirm which of the above the 2 cases are you hitting? We will then let you know more insights about the same.

      Thanks

      Sameer Puri

      J
      JBerkes
      Participant
      October 10, 2013

      I know that this is a bit of an old thread but I'm hoping we can get some answers on this issue. I can't speak for dkrobbins, but this occurs for several of our users as well. The recordings are not still being processed and it never changes to list a proper duration. Opening a new instance of the meeting room shows that it is not currently recording, and our users do not use bridge audio. In many cases it is possible to load the recording by refreshing the page multiple times, but the disk usage stays at 0.0 kb and attempting to edit the recording always gives an error that The selected resource does not exist.

      The data clearly exists somwhere, since it is possible to load after multiple refreshes - is there any way to recover it so that the duration is properly listed and it can be accessed without all the refreshing?

      Again, sorry to tack on to an existing post, I can create a new one of my own if needed.

        A
        Anonymous
        October 10, 2013

        This issue is still happening for us on a daily basis now.  We are also seeing recordings that were previously working from over a month ago are now showing 0.0kb and not editable or playing at all.

        We have opened a critical ticket but have not had much success with support and our MIS team has been contacting support daily for resolutions.

        Here is our Case # 184719217 with Adobe in case you want to take a look or reference your situation as well.

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