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AnnapolisKen
Participating Frequently
Nov 16, 2017 2:48 PM UTC
Answered

Recordings fail to process

Our university has several class recordings from last week that all failed to process. The same message, "Your content is currently being processed. Thank you for your patience." has been there for over a week.

Can someone help us?

     

LinkNameMeeting RoomFolderTime
https://capitol.adobeconnect.com/pfyoxov3g2ic/DSM-945-L21 Optimization Techniques for Mgmt De 2018_10_G2_2http://capitol.adobeconnect.com/dsm-945-l21_2018_10_g2/jpminogue11/8/2017 19:30
https://capitol.adobeconnect.com/pm8xtw694zkb/IAE-651-L21 Intro to Cyber Network Operations 2018_10_G2_2http://capitol.adobeconnect.com/iae-651-l21_2018_10_g2/jmcarroll11/8/2017 19:31
http://capitol.adobeconnect.com/pe1a74328xdi/SS-351-L02 Ethics 2018_10_US_11http://capitol.adobeconnect.com/ss-351-l02_2018_10_us/wdfrazier11/8/2017 19:47
http://capitol.adobeconnect.com/pur4u2dug12o/BUS-174-L01 Intro to Business & Management 2018_10_US_7http://capitol.adobeconnect.com/bus-174-l01_2018_10_us/bjhewitt11/8/2017 19:48
http://capitol.adobeconnect.com/ptx5iomd36wb/IAE-611-L21 Mobile Computing Security 2018_10_G2_4_Nov 14th 2017http://capitol.adobeconnect.com/iae-611-l21_2018_10_g2/ljjamison11/14/2017 19:30

Thanks!

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Tom Gunter-Kremers Clarix
Participating Frequently
Nov 16, 2017 4:03 PM UTC

Can you please send me your email address so I can copy you on the recording fix email?  Feel free to email me directly at gunter@clarix.com with your contact info and I will get it to our contact who is working on recording issues.

8 replies

Participant
Dec 5, 2017 3:07 PM UTC

hi,

i have a direc contact e-mail of support guy. here iste mail address: Shikhar Singh <dim53857@adobe.com>

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AnnapolisKen
Participating Frequently
Dec 4, 2017 8:49 PM UTC

Apparently Tom passed on my info to Adobe, but as of now, they have done nothing as far as I know. Very frustrating.

What are admins supposed to do?

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Jorma_at_Knox
Legend
Dec 4, 2017 10:53 PM UTC

You should probably reach out to Adobe support directly... Adobe Connect Help | Adobe Connect Support

If you have a ticket number from when Tom helped, that will expedite getting you some help/answers.

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AnnapolisKen
Participating Frequently
Dec 5, 2017 2:02 PM UTC

Thanks. When I visit that page (in any browser or OS)  I get

Adobe Connect support is awful!

There is no way to create a case.

The phone menu doesn't mention Connect. (1-800-443-8158).

The website Contact page has not worked for years.

They don't respond to forums.

I don't have a ticket from when Tom helped, because Adobe never reached out to me nor did anything.

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Tom Gunter-Kremers Clarix
Participating Frequently
Nov 16, 2017 4:03 PM UTC

Can you please send me your email address so I can copy you on the recording fix email?  Feel free to email me directly at gunter@clarix.com with your contact info and I will get it to our contact who is working on recording issues.

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