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Participant
May 2, 2013
Question

Refresh meeting

  • May 2, 2013
  • 1 reply
  • 1788 views

Hello people,

i have a big problem with Adobe Connect 8, yesterday i stayed in a meeting, the user's meeting are different country of Europe. When the first half hour pass the meeting automatily refresh it's the same you pressed F5 if you want refresh web site. But in this case i don't pressed anything and meeting refresh and refresh every time. I think the problem is the connection with other country and meeting need refresh every time but i think not sure.What is the problem, why refresh my adobe connect every 30 min??? And other problem one time all users disconnect meeting and reconnect whit her user and add user whit number 2, for example Marc and Marc2 jorma explain me the problem is the network, the disconnection with the server but my question is the problem is the server oh my network connection and user's connection????.

Thanks for you help

Good Bye

M

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    May 2, 2013

    Hello M,

    " is the problem is the server oh my network connection and user's connection????"

    Honestly it could be either, but based on some of what you're describing (the issue where everyone got disconnected at one time), this makes me think it may have been a server issue. If its Adobe Connect 8, this makes me think the server was hosted privately (eg. not on adobeconnect.com). Is that correct?


    Participant
    May 3, 2013

    Hello Lauren,

    yes my server was hosted privately, yesterday i restart server. I think the problem is the network server but im not sure. I prefer wait appear this problem again, and problemm appears again i search solution in the server.

    Thanks for you Help.

    Good Bye.

    Adobe Employee
    May 3, 2013

    Ok, very good! Keep us posted!