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antoniod6617749
Participant
June 28, 2016
Question

registrazione adobe connect

  • June 28, 2016
  • 1 reply
  • 357 views

Buongiorno,

abbiamo un problema su una registrazione del 06/06/2016.

Cliccando sul link della registrazione si apre la finestra del plugin di adobeconnect, ma rimane sempre in stato di “connessione…” senza far partire il video.

Il link è https://eutekne.adobeconnect.com/p5y5j2s1v0h/

Ho effettuato dei test con alcuni fra i più comuni browser (ie11, Chrome, Firefox) e il problema mi si presenta solo su questa registrazione.

Grazie

Cordiali saluti

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
June 28, 2016

It sounds like you are seeing a known issue from Connect 9.1. I'm not sure why it is showing up now. Here is the description of the bug:

Recording gets stuck connecting. Mainstream and Indexstream files has no reference to LayoutManager or PodManager

    

Issue description

Recording gets stuck at Connecting. Mainstream and Indexstream files have no reference to LayoutManager or PodManager

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable Product Version: Connect 9

Bug #3498512
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug after identifying the correct bug.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

You should reach out to Adobe Support, Guida di Adobe Connect | Supporto tecnico di Adobe Connect, and provide them the information requested above.

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