Skip to main content
Michael_Rice1
Participant
Jun 14, 2018 8:07 PM UTC
Question

Request Control Always Fails

I have the following issue 100% of the time:

I am the host, I share my screen, a presenter requests control, and I accept the control request. An error message is displayed saying the network connection was lost, my screen sharing stops, and the presenter never gets control of my display.

I'm using a Mac with macOS 10.13.5. There have always been random failures in the Connect client on macOS, but I haven't found out why this fails 100% of the time.

Any ideas?

Thanks.

Michael

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Tom Gunter-Kremers Clarix
Tom Gunter-Kremers Clarix
Participating Frequently
Jun 14, 2018 8:11 PM UTC

Have you tried reloading flash and the App?  you could also call Adobe Support and they might have you turn on logging. Since it happens 100% of the time, it should give them an idea.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices