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M
mtb
Inspiring
February 4, 2014
Question

'Request not processed' error when uploading some content

  • February 4, 2014
  • 1 reply
  • 959 views

I'm using Connect 9 to set up a course and have run into a spot of bother.

When uploading content, I'm getting a message saying 'Request Not Processed - The system was unable to process your request.'

This is happening with one particular Captivate quiz - but not with others, so I'm assuming there was a problem with the file I was uploading.  So I double checked the project, republished and re-uploaded only to receive an error saying "There is already another item with this name. Please try again." even though the content was not uploaded the first time!!

If I try and upload that file in a different folder or with a different name it always results in one of the two errors mentioned above.

I've uploaded other pieces of similar content successfully both before and after this happened.  I know the problem most likely lies with this one Captivate quiz, but I can't spot what is causing the issue.

Has anyone else run into this issue? Is there something obvious that could be causing this?

Thanks in advance for your assistance.

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
February 4, 2014

Make sure the questions all contain non-empty interactions and distracters.

The process for checking this can be found here: http://www.connectusers.com/forums/topic/7418/issues-when-publishing-captivate-5-projects-with-random-question-pools/

Also, not sure if this is still relevant, but worth checking on as well:

http://www.connectusers.com/forums/topic/6142/failed-to-publish-your-project/

M
mtbAuthor
Inspiring
February 4, 2014

Thanks for the quick response Jorma - I appreciate it.

I've checked that the questions all contain non-empty interactions and distracters and that wasn't the problem.  Although, the mention of word formatting being copied to the project on the thread you linked to gave me an idea ...

So I started the elimination process of publishing part the project, uploading and testing, publishing a few more questions, upload and test etc. until I found the problem slide. 

It turns out that the '&' symbol was being using in one of the answers and once removed it uploads as expected.  Have you come across this issue before?

Now the only problem that I have is that I cannot use the intended name for the content - it keeps returning the 'There is another item with this name ...' error even though the original content was never successfully uploaded.  Is there anyway to access the database and manually remove the title?

Thanks again for your help.

Jorma_at_Knox
Jorma_at_Knox
Legend
February 4, 2014

Rather than double posting, I'll just provide the link to the other thread, if anyone wants to see it.

http://www.connectusers.com/forums/topic/9327/request-not-processed-error-when-uploading-some-content/

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