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A
Anonymous
May 7, 2013
Question

Retrieve Chat History

  • May 7, 2013
  • 1 reply
  • 8939 views

1. In one of the meetings the Chat discussion got cleared inadvertently. Is there any way to retrieve the chat history?

2. My second question is if there are limits in chat pod - is the text in chat pod limited to certain number of lines or characters?  If there is a limit what happens if you go over that limit of lines/characters in Chat. Is the chat text lost or truncated?

I am using Connect 9.

Thanks.

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1 reply

Jorma_at_CoSo
Jorma_at_CoSo
Legend
May 7, 2013

1. If you have a licensed deployment and the setting for Enable chat transcripts is turned on, then you should be able to retrieve the chat transcripts from the server. This feature is visible, but not available on a hosted account.

2. It looks like the server stores 250 lines, while the user client stores more: http://www.connectusers.com/forums/topic/5205/adobe-connect-text-chat-limit/

Message was edited by: Jorma Jennings

A
Anonymous
May 7, 2013

Thanks Jorma!

The chat transcripts I believe are stored on the Adobe Connect server in the folder " rootinstall\content\account-id\sco-id-version\output\ (for example, C:\breeze\content\7\21838-1\output). The file name format and type is roomname_date_time.xml " -  per Connect Help document. Is that the only way to retrieve the transcripts?

Can a host retrieve the transcripts on Connect and is there an easier way other than downloading the source file which only a server administrator will be able to do?

Do you have to record the meeting in order to save and retrieve the chat transcripts?

Jorma_at_CoSo
Jorma_at_CoSo
Legend
May 8, 2013

No, I believe that you have the two options.

  • Have access to the server.
  • Record the session and extract the chat transcript from the recording source files.

I hadn't really thought of using the recording feature for that, so kudos to you for thinking outside the box on that one!

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