Skip to main content
Chern23789078gsdd
Participant
Mar 28, 2022 6:01 PM UTC
Question

Running AC 2021.11.22.64 behind a proxy server hang while 'preparing room'

I have AC 2021.11.22.64 installed and connect to Internet via a proxy server but get stuck while 'preparing room'. The log shows

....

[2022-03-26 13:35:40.508573] [0x00003ffc] (info) : CRtmpConnectionHandler::connect RTMP Connecting to rtmps://na5fms4.adobeconnect.com:443/?rtmp://na5app02:8506/meetingas3app/944919559/3767054996/ with pacProxyFlag: false

 

However, using browser is fine to connect.

What is the fix(es)?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Mar 28, 2022 7:07 PM UTC

    The easiest fix is to just use the browser. It will establish a Connection over WSS protocol which VPNs don't generally object to. The RTMPS traffic is what is causing the problem and you will likely need to be off the VPN for the app or work with your IT department to allow split tunneling for RTMPS traffic from the *.adobeconnect.com domain.

    Translate
    Chern23789078gsddAuthor
    Participant
    Mar 28, 2022 7:54 PM UTC

    Hi Jorma,  can you be more specific about '...allow split tunneling for RTMPS traffic from the *.adobeconnect.com domain.'?   All users are behind company's  VPN and I will need more detail about the root cause before talk to IT dept.

    Thanks,

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices