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C
Chern23789078gsdd
Participant
March 28, 2022
Question

Running AC 2021.11.22.64 behind a proxy server hang while 'preparing room'

  • March 28, 2022
  • 1 reply
  • 373 views

I have AC 2021.11.22.64 installed and connect to Internet via a proxy server but get stuck while 'preparing room'. The log shows

....

[2022-03-26 13:35:40.508573] [0x00003ffc] (info) : CRtmpConnectionHandler::connect RTMP Connecting to rtmps://na5fms4.adobeconnect.com:443/?rtmp://na5app02:8506/meetingas3app/944919559/3767054996/ with pacProxyFlag: false

 

However, using browser is fine to connect.

What is the fix(es)?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    March 28, 2022

    The easiest fix is to just use the browser. It will establish a Connection over WSS protocol which VPNs don't generally object to. The RTMPS traffic is what is causing the problem and you will likely need to be off the VPN for the app or work with your IT department to allow split tunneling for RTMPS traffic from the *.adobeconnect.com domain.

    C
    Chern23789078gsddAuthor
    Participant
    March 28, 2022

    Hi Jorma,  can you be more specific about '...allow split tunneling for RTMPS traffic from the *.adobeconnect.com domain.'?   All users are behind company's  VPN and I will need more detail about the root cause before talk to IT dept.

    Thanks,

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