Saved recording - people talking over each other

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Hello,

In my online Adobe Connect recordings, two people are having a conversation. When I download the recording (which I've done multiple times), they are talking over each other at random times.

Does anyone have any ideas of how to solve this?

Thanks so much!

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Jorma_at_Knox

Legend

After downloading the source zip and using Jaydeep's tool, you will need to re-upoad the Zip file of the source files and then create a new offline MP4.

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Peregrina_IAuthor

Known Participant

Thanks for your help. I did that, but the timing is still off. This is getting very frustrating.

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Jorma_at_Knox

Legend

It sounds like the time markers may have been messed up. I believe Adobe Support has a tool to fix this, you should reach out to them.

https://helpx.adobe.com/adobe-connect/connect-support.html

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Peregrina_IAuthor

Known Participant

Thanks so much! I downloaded the tool (Jaydeep's Recording Repair Assistant) and may have fixed it. The problem is, the tool only exports to a Zip file with many different components. So now I have to figure out how to make those back into a single MP4 file before I can be sure it's working....

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