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Peregrina_I
Peregrina_I
Known Participant
February 26, 2020
Question

Saved recording - people talking over each other

  • February 26, 2020
  • 2 replies
  • 520 views

Hello,

 

In my online Adobe Connect recordings, two people are having a conversation. When I download the recording (which I've done multiple times), they are talking over each other at random times.

 

Does anyone have any ideas of how to solve this?

 

Thanks so much!

This topic has been closed for replies.

2 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
March 4, 2020

After downloading the source zip and using Jaydeep's tool, you will need to re-upoad the Zip file of the source files and then create a new offline MP4. 

Peregrina_I
Peregrina_IAuthor
Known Participant
March 27, 2020

Thanks for your help. I did that, but the timing is still off. This is getting very frustrating.

Jorma_at_Knox
Jorma_at_Knox
Legend
February 28, 2020

It sounds like the time markers may have been messed up. I believe Adobe Support has a tool to fix this, you should reach out to them. 

https://helpx.adobe.com/adobe-connect/connect-support.html

Peregrina_I
Peregrina_IAuthor
Known Participant
February 29, 2020

Thanks so much! I downloaded the tool (Jaydeep's Recording Repair Assistant) and may have fixed it. The problem is, the tool only exports to a Zip file with many different components. So now I have to figure out how to make those back into a single MP4 file before I can be sure it's working....

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