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MPatrzek
Participant
Sep 17, 2014 7:21 AM UTC
Question

Serverlocation Adobe Connect

Hello,

we are trying to implement Adobe Connect as our standard trainingtool but it seems that we have still problems with our connection.

Currently we are using a Adobe Connect test account (30 Days) and we want to start webinars from Malaysia with Chinese, Vietnamese and Thai customers.

Does Adobe has servers in the asian region or just in the US/UK? We have a delay at this time or is this just a problem with our test-account? (Limited traffic, bandwith, ...)

Kindest MPZ

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3 replies

Annkiit
Adobe Employee
Annkiit
Adobe Employee
Sep 17, 2014 12:35 PM UTC

Hi,

Please call Adobe Connect toll free number.  Find the number from here Adobe Connect Support phone numbers

Or call this number 800-422-3623


Thanks,

Annkiit

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MPatrzekAuthor
Participant
Sep 25, 2014 6:29 AM UTC

I've tried to call adobe but there is no hotline for adobe connect. Could somebody else help me?

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LDuran
Participant
Sep 26, 2014 6:17 PM UTC

Try calling 1-800-422-3623.  That is the number I have used in the past.  Note, it is for tier one, so be prepared for some hold time and to possibly be transfered.

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