Skip to main content
D
Davron_marc
Participant
March 11, 2008
Answered

Service unavailable after a server reboot

  • March 11, 2008
  • 1 reply
  • 2430 views
Hello,

I've got a small problem here on my adobe connect server.
When I reboot my server the adobe connect service became unavaible (connection failed).
After verification the breeze and FMS services are well launched.

And when I start the console on http://localhost:8510/console the service became avaible immediately without having to restart manually the services.

Does anyone have a clue about this?

Windows 2003 R2 Standard SP2
Adobe Connect Entreprise 6.3,40 SP3
SQL Server 2005 SP2
    This topic has been closed for replies.
    Correct answer Davron_marc
    Heres mine:

    6.3,40
    Connect 6.0 SP3 r. 40/c. 374632/b. Fri Feb 1 10:23:31 2008 (beet patch 124)
    Presenter r. 582
    FMS r. Dynamo_HotFix Serv_2_0_2_r61c

    patch:
    RegisterMeetingHandler.ase
    openmeetingversioncheck.swf
    openmeeting.swf
    CorePodsCollection.swf
    Application.xml
    components.swf
    viewer.swf
    FMSCore.exe (Dynamo_HotFix Serv_2_0_2_r61e)
    FMSAdmin.exe (Dynamo_HotFix Serv_2_0_2_r61e)
    FMSMaster.exe (Dynamo_HotFix Serv_2_0_2_r61e)
    FMSEdge.exe (Dynamo_HotFix Serv_2_0_2_r61e)
    Ok I think I resolved my problem!

    In fact my adobe connect server is a Proliant DL380 G2, so a bit under-sized for adobe connect.
    At the server start, windows is unable to mount the MSSQLSERVER service quickly enough to respond to the adobe connect's request.
    This leads to an authentication error since the database is not mounted, Connect then refused to respond to web queries.

    I created some dependencies between services to resolve this.

    I created a REG_MULTI_SZ in the registry.
    Name of the key : DependOnService
    Value : MSSQLSERVER

    in

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BreezeApp
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FMS
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FMSAdmin

    It's seems to work, i try 4-5 reboot and the adobe connect service where available immediately without the start console trick.

    Thx for the help.

    1 reply

    K
    Kay_P
    Participating Frequently
    March 11, 2008
    So what do the logs say? debug.log, breeze.log, error.log etc.

    Seems like the service is not listening on port 80, at least not right away. Do you have any other services installed on the machine?

    D
    Davron_marcAuthor
    Participant
    March 12, 2008
    There is nothing in the service-err.log and service-out.log.

    I reboot the server and check out immediately after the log, here the result:

    breeze.log

    [03-12 13:09:35] main (i) Copyright (c) 2001-2006 Adobe Macromedia Software LLC and its licensors.
    [03-12 13:09:35] main (i) All rights reserved.
    [03-12 13:09:35] main (i) -------------------------------------------------------------
    [03-12 13:09:35] main (i) Loading imports...
    [03-12 13:09:39] main (i) Starting JRun...
    [03-12 13:09:42] main (i) Configuration successful.
    [03-12 13:09:42] brze (i) Starting database...
    [03-12 13:09:43] brze (i) #### Starting user interface...

    error.log

    #Version: 1.0
    #Start-Date: 2008-03-12 13:07:38 CET
    #Software: Macromedia Breeze Platform [connect_603_r40]
    #Date: 2008-03-12
    #Fields: date time x-comment x-module x-status x-severity x-catagory x-user x-access-request time-taken db-logical-io db-transaction-update-count
    2008-03-12 13:07:38 "Unable to connect to database breeze." PLATFORM_FRAMEWORK DB_CONNECTION_ERROR E S - "-" - - -
    2008-03-12 13:09:43 "Unable to connect to database breeze." DB DB_CONNECTION_ERROR E S - "-" - - -


    and i've got this line in the error.log when i start manually the console

    2008-03-12 13:37:13 "Server meet-in has been designated the master." PLATFORM_FRAMEWORK BECAME_MASTER I S - "-" - - -


    in the windows eventlog i've got this error

    Event Type: Failure Audit
    Event Source: MSSQLSERVER
    Event Category: (4)
    Event ID: 18456
    Date : 12/03/2008
    Time : 13:09:43
    Utilisateur : N/A
    Ordinateur : MEET-IN
    Description :
    Login failed for user 'sa'. [CLIENT: 127.0.0.1]

    So it's seem i've got a connection error with my sql server!!
    The strange things is that Adobe Connect work again just after I manually start the console in a web browser.
    J
    Josh_30
    Participant
    March 12, 2008
    Since a few months I run into the same error. After reboot of Adobe Connect I see a Database unavailable error, but after opening the Management console everything works fine. I use the
    MS embedded DB
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices