Simply cannot get the AdobeConnect running

Question

Using Windows 7 and most up to date version of Chrome.

I am evaluating Adobe Connect for Learning.

I've tried everything I found on the net:

open port, enable Flash, update Flash, run the Chrome as admin.

Adobe Connect application for some reason installs in Russian (even through my profice has correct time zone, although I don't see how time zone has anything to do with language). There is no way to change language. When accessing a virtual classroom Adobe Connect Application opens and get stack on "loading".

I've spend 2 hours of my very precious (at this point in life with small kids) quite time and I still couldn't get it to run.

I keep getting the message of "application could not write to hard drive" as well when trying to share the screen.

I want to love this product but how can I evaluate it if it cannot be properly installed?

And on top of that, it looks like there is no actual support from Adobe in terms of sending an e-mail outlining the issues. At least I couldn't find it.

Any ideas before I give up and move on to evaluating another solution that might be appropriate for us?

Jorma_at_Knox · Answer

Not sure why you are getting a Russian language version, it could be based on where you are getting it. I'd recommend you uninstall the App and pull it down from here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application

The hang on the loading screen is usually a sign of your network blocking RTMP or RTMPS traffic over ports 1935 or 443 respectively. You shouldn't need to have Flash enabled to join Connect using the App.

As a final question, can you try using Fire Fox, Edge or another browser?

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