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Anonymous
Dec 5, 2012 5:49 PM UTC
Answered

Start Audio option not showing up.

I have an existing meeting I want to enable an audio provider for. I added the provider in the meeting information but it won't show up in the audio options. I have ended and restarted the meeting, but no luck. Do I need to do anything else to get it to work?               

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Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
Dec 5, 2012 5:58 PM UTC

You may need to give the room ~15 min of being in active. Connect has no way of knowing if when you disconnect if it is a loss of internet or the end of a session, so it waits 7 to 15 min for you to re-connect before making the decision to end the session. Once the session has ended it will change the audio configuration for the room.

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Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
Dec 5, 2012 5:58 PM UTC

You may need to give the room ~15 min of being in active. Connect has no way of knowing if when you disconnect if it is a loss of internet or the end of a session, so it waits 7 to 15 min for you to re-connect before making the decision to end the session. Once the session has ended it will change the audio configuration for the room.

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