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T
tomnv
Participant
August 12, 2011
Question

symbol font

  • August 12, 2011
  • 1 reply
  • 674 views

I am using Adobe Connect Pro.  The symbol font symbols are correct in some cases and not in others.  For example, the symbol for the lower case greek letter sigma is correct in text on an MSPowerpoint slide (pptx), but not in a text box on another slide.  Instead of sigma I have a question mark.  Both are the same font, Arial Narrow.  On another slide I have what appears to be an arc instead of the greek letter lambda.  Instead of a large "dot" symbol, I have a clock on another slide, etc...

How can I fix this?

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    1 reply

    A
    Anonymous
    August 14, 2011

    I am assuming you really mean that you are using Powerpoint and the symbol font. When you upload using the Share Pod the converted Powerpoint slide shown in the pod is not displaying some of the characters properly.

    Understand, that when you upload a Powerpoint slide using the share pod you are using the Adobe Presenter conversion engine that converts everything to Flash. The fonts are converted to characters that the engine thinks are closest. So, a couple things to try.

    1. Try to use the .PPT file format as that seems to be better for conversions than .PPTX

    2. Try to use Adobe Presenter 7.07 to upload the document (if you own Presenter...if not you can try the 30 day trial)

    3. Try to use Adobe Captivate 5.5 to upload the document (you can try the 30 day trial)

    If you are using Adobe Connect on Adobe Hosted servers they are bing upgraded to 8.1.2 this weekend and next (8/14/2011) and that may help here. If you are an on-premise user, then your server administrator can download the 8.1.2 patch which posted here in the forum.

    If all else fails, then the font character is just too out of sync with the conversion engine, and you can always use Share Screen which then allows you to show the original Powerpoint with no conversion. You can also convert the Powerpoint to PDF and share the PDF. Sometimes that works as well.

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