Thawte SSL certificate not trusted?

Question

I've been searching Google for solutions but haven't found anything. Had to enable SSL for the meeting server so that it would work from behind a firewall that was blocking the FMS. Bought a SSL123 certificate from a Thawte reseller. I installed it following instructions. Now when connecting to the meeting server brings up a message that the certificate was signed by an unknown authority, and then connectaddin generally crashes and I have to "Force Quit".

Does anyone know how to resolve this? Is it the certificate itself? Could it be configuration?

Anonymous · Answer

Need to add the "Intermediate CA Certificate" to the pem file, as per https://search.thawte.com/support/ssl-digital-certificates/index?page=content&actp=CROSSLINK&id=SO13881 (it took both my cert reseller and Adobe support several days to reach that conclusion - and the Adobe phone support person told me about this solution just as the email from my cert reseller came in!)

I just opened the pem file in notepad, copied and pasted the above cert under it (as per http://www.connectusers.com/forums/cucbb/viewtopic.php?pid=4315#p4315), fixed EOL characters, saved, restarted services and it worked.

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