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Guido_Tapia
Participant
June 21, 2012
Question

The adobe.com web site - Account Inforation page broken

  • June 21, 2012
  • 1 reply
  • 3121 views

Guys the page:

https://www.adobe.com/account/account-information.html

is broken.  I've tried in Chome and IE.

There is currently no way (I can find) to change my adobe password.

Please rectify.

This may not be the correct forum but seriously trying to find a general tech support contact for you guys is pretty much impossible, I even tried Bing.

This topic has been closed for replies.

1 reply

A
Adobe Employee
ashish_gupta_
Adobe Employee
June 21, 2012

Hi Guido,

I am able to reach to that page (using IE, Chrome, Firefox) and change my password!

1. Click sign in on www.adobe.com.

2. Provide credentials to reach this page: https://www.adobe.com/account.html.

3. Click either My Adobe ID, or My personal profile. It redirects me to Personal Info tab on a page titled 'Edit your Adobe account information'.

4. Go to the adjacent tab, Adobe ID. Click change password.

5. Provide a new password and click Update.

Does this work for you?

G
Guido_TapiaAuthor
Participant
June 21, 2012

Ahhh, well then it must be something account specific. Please use my account to reproduce (if you have a way of simulating users).  Anyway, a step be step to reproduce using my account is:

Click My Information on the menu:

Then the page loads as expected (but wait...)

After a second or 2 another request initiates and a loading panel pops up on top of this page.  This request is not initiated by me.  Its an automatic request.

And that request then takes me to your 404.

Which has a very nice link 'Send us an email' which I thought would be a great way to report this, instead it takes me to your spaghetti, pick your destination mess.   But thats another issue.

Thanks

G
Guido_TapiaAuthor
Participant
June 24, 2012

Hi All,

So I tried again this morning and the bug above is fixed.  However, now when changing password everything appears to be correct but when signing out and trying to sign back in it still uses my old password.  So....

- Log in (username: gatapia)

- Go to account information

- Account Information Page says my username is my email (not gatapia as I entered in the login, note, I cannot log in with my email, it has to be 'gatapia')

- Change password:

  - Put my old password in the old password field

  - Put my new password in the new password / confirm field.

  - Press save (all green ticks appear)

- Sign out

- Sign in

  - Error: Invadil details

  - Try again with old password and it works

Seriously guys..... I just want to change my passwords as I've had a password hack on another site.  This is pretty basic stuff........

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