the entire contents of my account and ' disa

I' m a customer adobe connect pro for two years few days ago I received an email from Adobe asking me to renew the payment so I made using the usual method of payment

from that pure moment having confirmation of my payment not I access more ' my accountI can not use adobe but especially not I access more to my meeting recordings

I'm angry because I'm having a huge damage to my business ' and I am afraid of having to turn to the authorities 'I ask you to help me and understand where to turn thanks