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Human Invest
Participant
Jul 28, 2020 7:45 AM UTC
Question

The user limit for this meeting has been exceeded

Hi,

 

I have a Meeting Host 25 paid licence and after creating and starting a meeting room the participants can't access the room and this message shows up "The user limit for this meeting has been exceeded. Contact your meeting organizer for assistance". How can I fix this, please?

 

Thank you,

Adina

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jul 28, 2020 2:10 PM UTC

    Can you go to the Administration tab of your account and screen shot the licensing that is currently on your account?

     

    I suspect you have a Named Webinar Manager 25 license and we'll end up with this explanation: https://community.adobe.com/t5/connect/limit-of-users-exceeded-soft-limit-to-1/m-p/11038688?page=1#M13001

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