Skip to main content
H
havspappan
Participant
May 28, 2014
Question

There is no video or audio in my adobe connect recording. This is the second time it happend!!!!!

  • May 28, 2014
  • 1 reply
  • 216 views

This is not good. In march I lost the video and audio in two important recorded webinars, case #0185323951. You told me that it was due to lack of cache memory on the servers???? Since that was embarrassing for Adobe I thought that it was fixed by now but obviously not. If I cant rely on the tools I cant work with my costumers in your tool. I have more webinars coming up so I want to know if you can deliver what you have promised. I like Adobe Connect it is an unique tool among the web conference systems so it would make me sad to change from it but still it have to do the basic. So fix this and make me happy

Bengt

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
May 28, 2014

Bengt,

I would recommend reaching out to support directly for this. Either email them back at the support email you have from your previous case, or you can chat with a live agent. A possible fix is here, along with the link to the live agent Audio missing from recorded meeting

Alternatively, you can reach out to Adobe support directly through one of these numbers Adobe Connect Support phone numbers

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices