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A
Anonymous
August 28, 2013
Question

This "APPCRASH" error is occured when I click to connect my web-cam.

  • August 28, 2013
  • 2 replies
  • 1884 views

Please help me for resolving the problem.

This "APPCRASH" error is occured when I click to connect my web-cam.

Program is downed.

  Problem Event Name: APPCRASH
  Application Name:  iexplore.exe

  Application Version:  8.0.7601.17514

  Application Timestamp: 4ce79912

  Fault Module Name:  IAT_YUV.ax

  Fault Module Version: 2.0.1.5

  Fault Module Timestamp: 470b5906

  Exception Code: c0000005

  Exception Offset: 000215bf

  OS Version: 6.1.7601.2.1.0.256.1

  Local ID: 1042

  Additional Info1: 0a9e

  Additional Info2: 0a9e372d3b4ad19135b953a78882e789

  Additional Info1: 0a9e

  Additional Info2: 0a9e372d3b4ad19135b953a78882e789

Thanks for your Knowledge.

    This topic has been closed for replies.

    2 replies

    ab87600330
    ab87600330
    Participant
    March 30, 2016

    Hi,

    I am having a similar issue with a Dell XPS12 running Windows 10. Clicking on the camera icon or share my camera causes Adobe Connect to crash. The latest version of Flash is installed. The Adobe Connect Plug-in is installed as well.

    All other Adobe Connect features work: screen share, microphone/audio, etc.

    I have tried using Firefox, Chrome and Microsoft Edge. Results are the same

    The webcam works with Skype and other programs. But not in Adobe Connect.

    I'd welcome any recommendations for getting the camera working.

    v i n o d k u m a r
    Adobe Employee
    v i n o d k u m a r
    Adobe Employee
    September 13, 2013

    Did you try installing Adobe Connect Addin (you can get it from http://www.adobe.com/go/adobeconnect_9_addin_win) and then try the same workflow?

    A
    Anonymous
    September 16, 2013

    Thanks for your answering.

    I downloaded it but It doesn't make any change.

    When I click 'start my web-cam', add-in program is stopped(learnt it from error pop-up) and adobe connect is shut down. I used Window.

    But if I try with Chrome, there's no error, even though it says adobe connect is not installed.

    We should solve this problem with Window. Because most of our users use it, not chrome.

    Please tell me what is the problem.

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