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maudv11447140
Participant
Apr 8, 2020 6:32 PM UTC
Question

Trouble connecting to Adobe Connect Application

Hello, 

Due to coronavirus, I have to use Adobe Connect to follow classes, but the application does not seem to be working. Each time I try to log in, the application starts loading and then it just stops loading halfway. I am using windows 10 and I have tried launching the application from different browsers (Google chrome, Edge, Internet explorer). 

I also tried to login with browser but it doesn't work either, and anyways I need to use features that are only available in the application.

I hope someone knows the solution to this because I am becoming quite desperate 😞

 

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    2 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Apr 8, 2020 10:58 PM UTC

    Reach out to the Connect Support team. They may be able to work through any steps to help you launch Connect. https://helpx.adobe.com/adobe-connect/connect-support.html

     

    That said, are you on a VPN or any other restricted network?

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    sandyn96458084
    sandyn96458084
    Participant
    May 12, 2020 3:07 PM UTC

    I am having the same problem with Windows 10.  I had no problem connecting with Windows 10 for the past year, then all of a sudden (probably after some update) I couldn't connect without a lot of trouble.  I may or may not get connected after trying seven or eight times.  

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