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magnificent_solution0D4D
magnificent_solution0D4D
Participant
Mar 20, 2014 1:51 AM UTC
Question

Trouble with Add-in

I have tried downloading both versions of Adobe Connect's Add in so that I will be able to share my screen in an upcoming meeting. But when I open up a meeting, the add in doesn't pop up.

Am I missing a step?

Please help!

I need some trouble shooting.

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2 replies

simeon_mitev
Participant
Mar 20, 2014 3:12 PM UTC

Make sure the URL you are starting the meeting with does not end with "launcher=false"

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Jorma_at_Knox
Jorma_at_Knox
Legend
Mar 20, 2014 2:53 PM UTC

Let's start with what is your operating system?

If the meeting is launched without the Add-in, it will run in your web browser. If the Add-in is being used, then the meeting will launch in a stand alone window. Which do you see when joining a room?

When you attempt to share your screen, do you get a notification to install the Add-in, a dialog to choose how to share your screen, or something else?

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