Trouble with Adobe Connect add-in in Chrome

Question

I have extracted and installed the latest version of the Adobe Connect Add-in (9.966) from the Adobe website. I have enabled Flash and unsandboxed plugins in Chrome.

When I run an in-browser test, it tells me that my Add-in is out of date or not installed. I can click Install on the test site and it will give me a green checkmark and tell me the add-in has been successfully installed. However if I refresh the page, it will tell me my Add-in is still out of date.

How can I install the latest version of the Connect Add-in and have it stick?

Jorma_at_Knox · Answer

The current version of the Adobe Connect Desktop Application is 2019.5.1. Not sure what version 9.996 is (other than a really old version of the Connect Add-in.

Try installing the latest version of the App from here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded