Trouble with Web Cam Connection

Many of my participants have had issues with getting their webcams to connect.  I had the issue today, and would like to see if anybody has any thoughts on why this might happen, and how to fix it.

Context - I was in the Adobe Web Browser.  Camera worked.  Then I switched to the App.  Camera did not connect, and Adobe Connect said there was a malfunction.  But the camera continued to work fine in both WebEx and Zoom.

See video - https://youtu.be/igmnIKC1qFM

Then when I re-opened it in the browser, it worked fine (and still in Zoom and WebEx).

See video #2 - https://youtu.be/zYXC6C6N84I

Is this a problem with the Adobe Connect app?  Or am I doing something wrong?