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A
abg11061978
Participant
August 5, 2020
Question

Trouble with webcams freezing during meetings.

  • August 5, 2020
  • 2 replies
  • 329 views

We have been using Adobe Connect for months for Team/Company meetings.  During every meeting everyones webcam freezes at sometime.  Has this happened to anyone else?  Is there a known fix that could help with the issue?  Thanks!!

    This topic has been closed for replies.

    2 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    August 10, 2020

    Try using Connect while not on the VPN. Alternatively, you may be able to work with your reseller and Adobe to get your IT team what is needed to properly whitelist the Connect application so the VPN doesn't interrupt the flow of data to the room causing the freezing of video or other odd behavior in Connect. 

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    August 10, 2020

    Are you all using the Connect Application? Are you on a VPN?

    A
    abg11061978Author
    Participant
    August 10, 2020

    I use the Application and am on VPN.

    Thank you for a response.

    Thanks,

    Amy Grossman-Tomsich
    [personal info removed by moderator per forum guidelines]

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