Skip to main content
abg11061978
Participant
Aug 5, 2020 9:19 PM UTC
Question

Trouble with webcams freezing during meetings.

We have been using Adobe Connect for months for Team/Company meetings.  During every meeting everyones webcam freezes at sometime.  Has this happened to anyone else?  Is there a known fix that could help with the issue?  Thanks!!

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Aug 10, 2020 9:04 PM UTC

    Try using Connect while not on the VPN. Alternatively, you may be able to work with your reseller and Adobe to get your IT team what is needed to properly whitelist the Connect application so the VPN doesn't interrupt the flow of data to the room causing the freezing of video or other odd behavior in Connect. 

    Translate
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Aug 10, 2020 6:49 PM UTC

    Are you all using the Connect Application? Are you on a VPN?

    Translate
    abg11061978Author
    Participant
    Aug 10, 2020 8:15 PM UTC

    I use the Application and am on VPN.

    Thank you for a response.

    Thanks,

    Amy Grossman-Tomsich
    [personal info removed by moderator per forum guidelines]

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices