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A
Anonymous
February 21, 2013
Question

Ubuntu 12 connection problems

  • February 21, 2013
  • 1 reply
  • 3527 views

Hi there,

My laptop (Ubuntu 12.10) can't connect to meetings.

On the test page (https://c.deic.dk/common/help/en/support/meeting_test.htm  ) it always shows:

First step passes:

1. Your version of Flash Player is supported

After a looong time trying the next step fails:

2. Adobe Connect Connection Test

FAIL: Unable to connect.

The error report details shows:

"

Player Version: LNX 11,2,202,270

App-Server returned: code:ok, servers=rtmps://m1.c.deic.dk:443/_rtmp://localhost:8506/

ERROR: FMS Server did not return correctly!

"

I have tried this again and again for the last few months, both on Ubuntu 12.04 LTS and then I upgraded to Ubuntu 12.10 to get i to work, but its still the same.  I really NEED to get this to work now, as I need to do some remote teaching this monday.

Thanks in advance,

Jacob Nordfalk

Assistant professor

Danish Technical University

Denmark

http://ihk.dk

This topic has been closed for replies.

1 reply

A
Anonymous
February 21, 2013

Here is an update: The test passes and it seems I can connect to a meeting in Google Chrome!

The Firefox where it doesent work is:

       version 19.0

    Build-identifikation: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:19.0) Gecko/20100101 Firefox/19.0

Fil: libflashplayer.so
Version:
Shockwave Flash 11.2 r202

However, during the "Adobe Connect Add-in Test" it says its not installed.

When I click "Install Add-in" I'm redirected to a page that doesent exists !?!!

Meeting works fine, EXCEPT for one essential feature: I cannot share my screen!

It says Adobe Connect Version 9.0.1 on the meeting I've set up (https://c.deic.dk/r5fo1f89fqj/?launcher=false you are welcome to join).

Looking forward for some help, especially if the screen sharing problem can be solved.

Yours,

Jacob Nordfalk

Jorma_at_Knox
Jorma_at_Knox
Legend
February 21, 2013

There is currently no add-in for Connect for Linux OS.

Adobe wrote:

Linux

  • Ubuntu 10.04, 11.04; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • No Add-in support for Linux.  Users on Linux can attend meetings in the browser.*
  • Mozilla Firefox
  • Adobe Flash Player 10.3

http://www.adobe.com/products/adobeconnect/tech-specs.html

You can still join/host/participate in meetings through Chrome, but without the add-in you will not be able to share your screen.

A
Anonymous
February 21, 2013

uh oh.

Thanks for the reply, Jorma.

I was told that this software was cross-platform and I was assured that I could use it on Linux. The support pages for our provicer confirms this:  http://deic.dk/drupal/node/286 

Now, when I need Adobe Connect, it doesen't work.

My impression is that I need an Adobe Connect Server version 8.

Can you confirm this?

I have spoken with the responsible person in our institution and he says that the connect server was upgraded to Adobe Connect Server 9 in january.

Can anyone point me in the direction of where I can urgently buy/rent access to an Adobe Connect server that supports Linux ?

I need it for monday evening.

Thanks in advance,

Jacob Nordfalk

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