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Participant
May 19, 2021
Question

Unable to Login to the Adobe Connect Central

  • May 19, 2021
  • 2 replies
  • 328 views

Hello All,

I have just installed adobe connect (10.6) and I am unable to log in into the adobe connect admin portal. 

 

log in with URL: http://connect.mylab.com 

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    2 replies

    Jorma_at_CoSo
    Legend
    May 21, 2021

    Try creating a new admin user. If that doesn't work, then it may need to get Adobe Support involved. 

     

    Are you seeing any error messages in the logs when Connect is started or running? Something to do with Database communications?

    Participant
    June 2, 2021

    I have created a new admin account. It did not solve the issues. But a restart resolved the issues. 

     

    Jorma_at_CoSo
    Legend
    May 19, 2021

    What are you seeing when you try to log in?

     

    Did you create the Admin login in the Connect Cosole on the server?

    Participant
    May 20, 2021

    I get the invalid credential error.

    Yes. I have created the admin user in the Connect Console.