Skip to main content
C
cstauffersagehrms
Participant
February 2, 2012
Question

Unable to Publish Captive 4 into Adobe Connect with Windows 7

  • February 2, 2012
  • 2 replies
  • 954 views

Hello,

I am using Adobe Captive 4 and have previously been able to publish my Adobe Captivate videos into Adobe Connect.

However, I have now had my PC upgraded to Windows 7 and am now unable to do so. When I attempt to publish into Adobe Connect, I received the following message:

Adobe Connect requires Flash Player 9.0.0.0 or above.

I have Flash version 11 installed on my computer so I don't think this is the problem. However, I do notice that the publish option opens in a window that seems to be another program or wizard that is used to publish from Captivate into Adobe Connect; this may be where my problem resides.

I had a co-worker on Windows XP try and everything works fine. It is only with Windows 7 that this problem occurs.

Any help or direction with this issue would be great.


Thanks!

    This topic has been closed for replies.

    2 replies

    V
    vikas_saurabh
    Participating Frequently
    February 15, 2012

    Presenter/Captivate show the pages using internet explorer's component. So, do check out the flash plyaer plugin's version that's installed for internet explorer.

    C
    cstauffersagehrmsAuthor
    Participant
    February 15, 2012

    Hi Vikas,

    Thank you so much for your reply. I checked and IE is using Flash 11.1.

    Appreciate the reply though!

    Clay

    A
    Anonymous
    February 3, 2012

    Hi cstauffersagehrms,

    This forum is for ConnectNow questions (not Connect).

    To get help, you should ask this question in the following forum:

    http://forums.adobe.com/community/adobeconnect/adobeconnect_general

    Good luck!

    Julien

    Adobe Quality Engineering

    C
    cstauffersagehrmsAuthor
    Participant
    February 3, 2012

    Thanks Julian! I really appreciate it!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices