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C
CHudgen
Inspiring
December 21, 2012
Answered

Unable to Start Audio Conference for this Meeting

  • December 21, 2012
  • 1 reply
  • 2693 views

I am receiving this error when I try to start the audio in a Connect meeting room. This has never happened for this meeting room and prior to today, it has always worked fine. There are only 4 people in the meeting room and Intercall is our audio conferencing service. Any ideas as to why this would be happening? The error is below. I would have uploaded a screenshot of the error, but when I click the Insert Image button, a window pops up with nothing in it. Thanks for any help you can give with this.

Unable to start audio conference for this meeting.

    This topic has been closed for replies.
    Correct answer Jorma_at_Knox

    Try disassociating the phone bridge with the room and then reassociating it to the room. Make sure the room has been inactive for ~15 before making these changes, to ensure that they take.

    If that doesn't fix it call Support 800-945-9120 and have them look at the logs for a session where you try to activate the phone bridge and it fails. Do it with them in the room if you can.

    1 reply

    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    December 21, 2012

    Try disassociating the phone bridge with the room and then reassociating it to the room. Make sure the room has been inactive for ~15 before making these changes, to ensure that they take.

    If that doesn't fix it call Support 800-945-9120 and have them look at the logs for a session where you try to activate the phone bridge and it fails. Do it with them in the room if you can.

    C
    CHudgenAuthor
    Inspiring
    December 27, 2012

    In the process of trying that. thanks for the suggestion.

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