Unable to use webcam in Connect meeting

Question

Hello,I am having trouble activating my webcam in any Adobe Connect meeting I create. There are no buttons available to do so in the meeting screen, as there are in the support videos. I had no trouble with this during my free trial. I have been searching for answers for the last couple of hours and I'm close to canceling my membership. Any help would be greatly appreciated.

Jorma_at_Knox · Answer

It sounds to me like you just need to add yourself to the Meeting Host group.

This is something that comes up from time to time with the purchase of a Named Host license. With a new account you will be set up as an Administrator, but not as a member of the Meeting Host group. As an Admin you can create meetings, but 'activate' them. When you join the meeting you'll just be a participant no matter what role you assigned yourself when creating the room (Host by default). For the room to activate and provide full functionality a member of the Meeting Host group must be present. The number of people that can be in your Meeting Host group is tied to the number of Named Host licenses you purchased.

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