unable to view video of a recording in adobe connect

I am working for an MNC and all our internal recordings or knowledge transfer is done in Adobe connect. I have joined to the team recently and was asked to go through the adobe connect recordings which were recorded earlier to gain insight about the application I am supposed to work on. I did try to install different versions of Adobe Connect but I am not able to view video of the recordings. I can only hear to audio. I couldnt see the video which was recorded initially when the meeting was run by the host. My team members can access it and view what was being shared. Can you please help me with what could have gone wrong.