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tmashos
Participant
Oct 25, 2012 4:55 PM UTC
Question

Upgraded to Connect 9 from 8.2, now I cannot login

I upgraded to Connect 9, and now I cannot login. In the access.log file, I get the following message when trying to login  "Field session-id of type 4 is missing.". I authenticate via Active Directory, but I cannot login with a local account either. I've been searching, but nothing showing up for this error message.

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    4 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Oct 25, 2012 6:14 PM UTC

    Have you tried creating a new Admin account through the Connect Configuration screen?

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    tmashosAuthor
    Participant
    Oct 25, 2012 6:15 PM UTC

    Yep, I've tried creating a new account which also does not allow me to login.

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Oct 25, 2012 6:18 PM UTC

    Sounds like it's time to call platinum support

    866-335-2256

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