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T
tmashos
Participant
October 25, 2012
Question

Upgraded to Connect 9 from 8.2, now I cannot login

  • October 25, 2012
  • 1 reply
  • 937 views

I upgraded to Connect 9, and now I cannot login. In the access.log file, I get the following message when trying to login  "Field session-id of type 4 is missing.". I authenticate via Active Directory, but I cannot login with a local account either. I've been searching, but nothing showing up for this error message.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 25, 2012

    Have you tried creating a new Admin account through the Connect Configuration screen?

    T
    tmashosAuthor
    Participant
    October 25, 2012

    Yep, I've tried creating a new account which also does not allow me to login.

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 25, 2012

    Sounds like it's time to call platinum support

    866-335-2256

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