User cannot upload PDF file

Forum|Forum|13 years ago
September 10, 2012
1 reply
1021 views

Hello,

One of our users cannot upload a PDF file to her Content area. She gets "You don't have permission to perform this operation. Please contact an Account Administrator for assistance." I checked her permissions and she is in the Authors group, so I'm puzzled. We are running Connect 7.5 SP2. Thank you.

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Jorma_at_Knox

Legend

She also need permissions to upload to the desired location. The Author right gives her the ability to publish to the server, the Manage or Publish permission will give her the ability to publish to that location (folder) on the server.

A

Anonymous

Sorry, I need to clarify: from the Home tab, she clicks on Content button and she gets to the tab, but there is a "You don't have permission to perform this operation. Please contact an Account Administrator for assistance." in red, at the top. If she further clicks on any buttons, she gets redirected to the "Not authorized" page.

I am not familiar with Publish permissions. How do you set those up? Thanks.

Jorma_at_Knox

Legend

Remove her from the Authors group, and then put her back in the group. If she still doesn't have access to Content, make sure she is not using a different login other than the one you assigned to the Authors group.

You should be able to go into the User Content folder and see a folder with her user ID on it, which she should have access to. To modify permissions for that folder, you should be able to click on it, then Set Permissions. Her name should be on the list on the right with Manage permissions if she is in the Authors group.

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