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K
Kentonius
Participant
July 6, 2022
Question

User Limit Exceeded

  • July 6, 2022
  • 1 reply
  • 1130 views

Upgraded yesterday. Account summary shows the following.

Meeting 

Named Host Pricing Model

Meeting Hosts:   1 / 1
Meeting Peak Concurrent Users:   0   (Soft Limit: 0)
Concurrent Users Per Meeting:   25   (Soft Limit: 25)
Burst Pack Minutes (Total Used/Total Purchased):   0 / 0
(Balance:0 - Disabled)

What is the solution, please?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    July 6, 2022

    What did you upgrade from?

    It looks like the robots who make the accounts purchased through Adobe's website messed something up. My guess is that the Meeting Peak Concurrnet Users line should say Unlimited instead of 0. You can try reaching out to Adobe Support, but it may be easier and more cost effective to work with a Connect Reseller in your area. https://www.adobe.com/products/adobeconnect/partner-listing.html

     

    Adobe's sale of this product through their website has always been a bit of a price gouge. You should be able to get more capacity and customization from Connect through a reseller for the same price as what you pay through adobe.com.

    A
    Adolf260700615ay1
    Participating Frequently
    September 20, 2022
    quote

    What did you upgrade from?

    It looks like the robots who make the accounts purchased through Adobe's website messed something up. My guess is that the Meeting Peak Concurrnet Users line should say Unlimited instead of 0. You can try reaching out to Adobe Support, but it may be easier and more cost effective to work with a Connect Reseller in your area. https://www.adobe.com/products/adobeconnect/partner-listing.html

     

    Adobe's sale of this product through their website has always been a bit of a price gouge. You should be able to get more capacity and customization from Connect through a reseller for the same price as what you pay through adobe.com.


    By @Jorma_at_CoSo

     

     

    Hello, specify "Unlimited" in the Meeting Peak Concurrent Users line. That should help.

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