User limit of 1???

Question

Hi Community,

I have the following issue. Only one user (me) is able to enter the meeting.The other users get the following message: "The user limit for this account has been exceeded. Contact your meeting organizer for assistance.". How can I fix this problem?

I tried to get in touch with the support chat about 200 times since yesterday, but nobody is available.

Thanks,

Flo

Jorma_at_Knox · Answer

It sounds like your account is licensed for either Seminar rooms or Virtual Classrooms. To have those functions work properly, your account will be enabled for meetings with 1 concurrent user. You need to use the appropriate live meeting licensing to get the attendee limit you are expecting.

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