User Permissions Errors and Problems

Question

I have a username and password that sometimes gets the message that they do not have permission to access a module but it is not consistant. Sometimes they will login fine, other times they get permission denied trying to login the same the thing. . I think it may be due to firewall on their side, but they have fallback ports of 80 and 443 open. Any ideas?

Anonymous · Answer

Without screen shots or logs it's difficult to diagnose.

Have them run the connection test:

https://admin.acrobat.com/common/help/en/support/meeting_test.htm.

That will show if the firewall is interfering.

Otherwise, call into support so they can take a loiok at the logs.

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