V11.2 participants cannot view PDF documents in share pods in normal view

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In normal view, participants cannot view PDF documents that are shared by the host using a Share Pod. This does appear to work in Classic view but not normal view. I attach a screenshot of the message participants see. Any help is appreciated, I have tried re-uploading the PDFs as a host but this does not work.

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Jorma_at_Knox

Legend

Try uploading the PDF to the Content library and then pulling it into Share pod.

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babydonkeyjesus

Participant

I've had this same issue with pre-loaded pdf's that shown as 'unsupported content' in standard view. The instructor had to re-upload all pdf's back into a share pod for it to work. This was very cumbersome in multiple classrooms with over 50 layouts. Is there a reason why this is happening? Is there a bug-fix on the agenda in the next update?

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