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alistairl4841744
Participant
February 25, 2021
Question

V11.2 participants cannot view PDF documents in share pods in normal view

  • February 25, 2021
  • 1 reply
  • 189 views

In normal view, participants cannot view PDF documents that are shared by the host using a Share Pod.  This does appear to work in Classic view but not normal view.  I attach a screenshot of the message participants see.  Any help is appreciated, I have tried re-uploading the PDFs as a host but this does not work.

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    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    February 26, 2021

    Try uploading the PDF to the Content library and then pulling it into Share pod.

    babydonkeyjesus
    babydonkeyjesus
    Participant
    March 5, 2021

    I've had this same issue with pre-loaded pdf's that shown as 'unsupported content' in standard view. The instructor had to re-upload all pdf's back into a share pod for it to work. This was very cumbersome in multiple classrooms with over 50 layouts. Is there a reason why this is happening? Is there a bug-fix on the agenda in the next update?

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