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Marco Caresia
Participant
Jun 26, 2014 4:55 AM UTC
Answered

VERY URGENT: need to access back to trial account - also paying

Hi,

my trial account for Adobe Connect is expired.

If I'll pay for new session, will I be able to access to my trial account? (I need to download the flv registration.)

I've already asked to the Adobe Marketing: NOBODY replied to me.

It's very urgent.

Thank you,

--

MC

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Marco CaresiaCorrect answer
Participant
Jul 7, 2014 2:11 PM UTC

So I contacted an Italian reseller, because I didn't receive any answer from Adobe (how really really bad is the Adobe support?).

They said the registrations couldn't be recover.

How bad!

A reminder that my account was expiring and the chance to upgrade my account would have been enough...


I'm looking forward to other non-Adobe solutions with better support!

--

MC

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6 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Jun 26, 2014 3:09 PM UTC

Were you working with a resell partner? They would be the best resource to get the trial account active again.

If you weren't working with a reseller, PM me and we can get it worked out.

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Marco CaresiaAuthor
Participant
Jun 28, 2014 10:55 AM UTC

Thank you, Jorma!

I'm not working with a reseller.

--

MC

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Marco CaresiaAuthorCorrect answer
Participant
Jul 7, 2014 2:11 PM UTC

So I contacted an Italian reseller, because I didn't receive any answer from Adobe (how really really bad is the Adobe support?).

They said the registrations couldn't be recover.

How bad!

A reminder that my account was expiring and the chance to upgrade my account would have been enough...


I'm looking forward to other non-Adobe solutions with better support!

--

MC

Translate
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