we can't have audio and video at the same time

We have faced an issue while using adobe connect and we are in need of your aid. We have developed an application in order to gain easier access while entering adobe in form of web view.
The problem is that we can't have audio and video at the same time and the sound is received sooner than the video ;as a result, there is no harmony between these two in recorded videos.
We would be greatful to get some solutions which can help us solve this problem.
Thanks for your cooperation and suggestions in advance