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Angela5CF8
Participant
Aug 31, 2020 3:35 PM UTC
Question

Web browser download in Adobe Connect

We currently are experiencing issues with having to install the desktop version to view presentations/webinars. Our audience are educators who do not have admin rights to install the desktop version to their computers. How can we work around this? We have a webinar this evening and need access for our users.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Aug 31, 2020 5:19 PM UTC

    It sounds like someone enabled the setting to force the use of the App. Check under Administration > Compliance and Control > Advanced Settings. If the boxes there are checked, then it forces the App.

     

    Additionally, if the HTML client for meetings isn't enabled for the room that users are trying to join, it will force the App if Flash is not accessable in their browser. Content that is Flash based will also likely force the App.

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