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March 23, 2014
Question

Webcam stops working after a few minutes

  • March 23, 2014
  • 1 reply
  • 1742 views

Hi everyone,

I'm having some trouble with the live video stream using Adobe Connect and I wonder if anyone can offer any advice.

I´m a trainer using Adobe Connect giving classes. Everything was fine until I got a new laptop.

This is what happens before the problem occurs: I log in as a participant an will be designated as a presenter for the meeting by the host. I start the meeting. My webcam turns on. I see myself, everythings´  fine. I click „record meeting“ and start recording.

Now this is the problem: After few minutes the webcam freezes. If I stop and restart the camera, the camera showes up a black screen.

Hardware, Software, desktop configuration:

  • Notebook: HP Probook
  • Operating System: Windows 8.1, 64bit
  • Webcam: Microsoft LifeCam HD-3000 (Webcam workes just fine with old laptop)
  • Browser: Firefox 28.0

I also had some serious problems last Thursday affecting audio and video. But I suppose it had been this: http://forums.adobe.com/message/6228702#6228702

If anyone has any suggestions, I'd really appreciate it.

Thanks!!!

This topic has been closed for replies.

1 reply

Abhinav_Arora
Participating Frequently
March 25, 2014

Hi Webcanfreeze

Can you try using the Connect Addin to se if that works fine with you? It could be a  possibility that this camera may have some issue with FLash plugin in Windows 8.1. Couldyou please use the addin and let us know if that works fine for you? You can download the addin by clicking on Share My Screen button in the Connect Meeting Room. That would download and install the Addin on your machine and would then open your meeting in the Addin instead of the browser.

Thank you

Abhinav

March 26, 2014

Hi Abhinav,

the add-in is already installed.

Thanks!