Skip to main content
S
Sean_C547
Participant
October 14, 2021
Answered

Webcams not working over desktop app, but are in browser

  • October 14, 2021
  • 2 replies
  • 532 views

We've been using Adobe Connect in our organization for training and back in the spring, we had no issues with it, but recently, we've started more training over it. This time, webcams haven't been working for people connecting using the desktop app but they are for people connecting through a browser. It doesn't appear to be Microsoft Teams or any other video conferencing app that's causing this and all permissions are set for the Connect app to work properly.

 

All webcams are 720p or 1080p and all staff using the app are on version 2021.9.28.64 and running up-to-date Windows 10 computers.

 

Any help would be greatly appreciated!

This topic has been closed for replies.
Correct answer Sean_C547

The issue ended up being with PolicyPak Least Privilege Manager. We had our rules for Adobe Connect set to "Elevate", which is fine for programs not installed in user AppData folders. But because of that, AC was running as SYSTEM, not as the user. Switching the rules to "Allow and Log" fixed it.

2 replies

S
Sean_C547AuthorCorrect answer
Participant
October 22, 2021

The issue ended up being with PolicyPak Least Privilege Manager. We had our rules for Adobe Connect set to "Elevate", which is fine for programs not installed in user AppData folders. But because of that, AC was running as SYSTEM, not as the user. Switching the rules to "Allow and Log" fixed it.

Jorma_at_CoSo
Jorma_at_CoSo
Legend
October 14, 2021

This article may help: https://blogs.connectusers.com/connectsupport/camera-not-detected-in-adobe-connect-when-using-windows-os/ 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices