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bganzel
Participant
April 30, 2020
Question

Webinar participants unable to see my screen share

  • April 30, 2020
  • 1 reply
  • 207 views

On 4/29, I did a screen share, and from my end, it looked like I was successfully sharing my screen, but the participants could only see a purple box. I have never had this issue in the past. Has anyone else recently experienced this?

 

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 30, 2020

    It sounds like you chose to screen share using the Windows or Application functions and then shared something you didn't specify as being visible to the participants or you had the correct window/application open on the wrong screen. The 'purple box' you describe is the occulsion that Connect does to obsure something you chose not to share. 

    The easiest solution is to use Desktop sharing, where anything you are looking at is seen by anyone in the room. 

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