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Jiyan5CC2
Participant
November 28, 2020
Question

White screen when joining a class in adobe connect

  • November 28, 2020
  • 3 replies
  • 1779 views

I can join a class but there is only sound but no video. Only white screen appears. Any suggestion to fix it?

      This topic has been closed for replies.

      3 replies

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      December 2, 2020

      Well, that makes the answer easy. I suspect you use Chrome. There is a known issue with Chrome launching the App when using a Mac on Big Sur. Try launching the meetings from Safari or directly in the app (no browser) and see if that works. This is expected to be fixed in 11.0.6.

      A
      Andy5C46
      Participant
      January 12, 2021

      I have the same issue but I use the Safari Browser. Joining directly from the adobe connect isn´t working too. Since yesterday all was fine but suddenly the white screen appeares.

        J
        Jiyan5CC2Author
        Participant
        December 2, 2020

        Mac 

        Jorma_at_CoSo
        Jorma_at_CoSo
        Legend
        December 1, 2020

        Are you on a Mac or Windows computer?

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