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Anonymous
Jan 24, 2013 8:30 PM UTC
Question

Whiteboard tools

We recently acquired AC8 into our company and are currently in the process of training staff.  We found that sometimes when a whiteboard is being shared, the host of the room cannot annotate.  It also happened today when I gave enhanced whiteboard privileges to a participant.  Any ideas?

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    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jan 25, 2013 8:49 PM UTC

    Contact support 800-945-9120. It may be a bug that is due to be fixed in the next version, or there may be some configuration change or work around that will get the whiteboard function to work properly.

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    vamp_davis
    vamp_davis
    Participating Frequently
    Jan 29, 2013 1:16 PM UTC

    You can contact correct contact center and they may even contact you in your own language, here's the link with contacts:

    http://www.adobe.com/support/connect/connecthostedsupport.html

    Hope it helps.

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    vamp_davis
    vamp_davis
    Participating Frequently
    Jan 25, 2013 12:43 PM UTC

    Dear Lynn, you are absolutly sure that you give them the correct permissions?

    http://help.adobe.com/en_US/connect/8.0/using/WS11d1def534ea1be08a52b610b38bfaa95-7f5c.html#

    http://help.adobe.com/en_US/Connect/6.0/Enterprise/help.html?content=WS11d1def534ea1be08a52b610b38bfaa95-7f5c.html

    Hope these help.

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