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A
Anonymous
January 24, 2013
Question

Whiteboard tools

  • January 24, 2013
  • 2 replies
  • 883 views

We recently acquired AC8 into our company and are currently in the process of training staff.  We found that sometimes when a whiteboard is being shared, the host of the room cannot annotate.  It also happened today when I gave enhanced whiteboard privileges to a participant.  Any ideas?

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    2 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    January 25, 2013

    Contact support 800-945-9120. It may be a bug that is due to be fixed in the next version, or there may be some configuration change or work around that will get the whiteboard function to work properly.

    vamp_davis
    vamp_davis
    Participating Frequently
    January 29, 2013

    You can contact correct contact center and they may even contact you in your own language, here's the link with contacts:

    http://www.adobe.com/support/connect/connecthostedsupport.html

    Hope it helps.

    vamp_davis
    vamp_davis
    Participating Frequently
    January 25, 2013

    Dear Lynn, you are absolutly sure that you give them the correct permissions?

    http://help.adobe.com/en_US/connect/8.0/using/WS11d1def534ea1be08a52b610b38bfaa95-7f5c.html#

    http://help.adobe.com/en_US/Connect/6.0/Enterprise/help.html?content=WS11d1def534ea1be08a52b610b38bfaa95-7f5c.html

    Hope these help.

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