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KOLLearningTech
Participant
Mar 26, 2014 9:35 AM UTC
Question

Why Can I not connect to a specific meeting room on my account?

Hi,


I am having an issue connecting to a specific meeting room within my account. Both the end user meeting host, and myself as administrator of the account, can not connect to the room. I have tested this numerous times on different machines and cannot connect.

When attempting to connect, the room launches in the Adobe Connect Add In; which is absolutely fine. But when attempting to connect to this specific room, the loading bar on the add in constantly holds when full and doesn't allow access to the room.

All other rooms launch. This issue started approximately 2 weeks ago.

Any advice or help would be really good.

Thanks

Phil.

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
Mar 26, 2014 3:33 PM UTC

Usually a hang at that point indicates an issue with Port 1935 being blocked, but if it only happens on a specific room, there may be something else happening. I would recommend that you enable logging for the Connect Add-in, http://helpx.adobe.com/adobe-connect/kb/enable-logging-acrobat-connect-professional.html, and see if the logs can reveal a more clear picture as to what is happening.

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