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AlzheimersNZ
Participant
October 19, 2014
Question

Why has the audio been lost once a third person has logged onto Connect online?

  • October 19, 2014
  • 1 reply
  • 189 views

We have just started using Connect.

At a meeting this week all was well with three connections (two in NZ one in France) then the audio between two of the parties was lost. Subsequently another two could talk but the third could not hear (a different pair to the original problem).

Why has this happened and how can it be avoided?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 20, 2014

    You should contact Adobe Support, as they would be the best people to look at your account and see if there is any issues.You can start a chat session with a Support Agent here, Adobe Connect Help | Adobe Connect Support. Just select in-meeting issues from the drop down and then I still need help. You will then be able to start a chat session or you can call them directly using your local number: Adobe Connect Support phone numbers.

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