Why is my credit card charged $1 for Connect subscription?

Forum|Forum|11 years ago
April 5, 2014
2 replies
6501 views

i just bought subscription for 1 year and now i notice the took 1 dollar from my acount again ?

so i just want to know why and i want my money back ?

plus how can i delet my card information from your unsecure website?

Message was edited by: ashish gupta. to add a more meaningful title

Administration

This topic has been closed for replies.

Correct answer

Hi,

Apologize for the inconvenience !

1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.

Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.

Please feel free to write back if you still have any questions.

Thanks,

Anjali

A

Anonymous

Correct answer

Hi,

Apologize for the inconvenience !

1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.

Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.

Please feel free to write back if you still have any questions.

Thanks,

Anjali

B

Brittain15B9

Participant

This is not true. Adobe absolutely stores credit card information. Anjali is a scam artist.

M

Michael26720193iau0

Participant

This whole thing is a scam it's not unlike any other service that charges you $1 and continues to bill you until you realize it I Quit Adobe the minute I knew they were up to

Jorma_at_CoSo

Legend

This is a user forum, not a customer support forum. We don't have the ability or access to look at your information, let alone change anything. I would recommend that you contact support through the channels listed on the purchasing page (I assume you purchased your account on the monthly plan) https://service.acrobat.com/cfusion/bots/purchase/index.cfm

If you did purchase through a reseller, contact them.

A

Armin001Author

Participant

as i said i paid full for 1 year

and there is no number for international people , all the number belong to usa and on that page it said click here for international number and there is none

plus i try to open the case but it dont shows my order

this is poor and carpy website

now i have to go to my bank and report adobe for none auturized charge on my cridet card